The Thatch Inn, Gloucester

My stay at the hotel was a mixed experience. The rooms were very dated, which was a letdown, but my newly refurbished room was just the right size, clean, and comfortable. The service was good overall with friendly and very helpful staff, although it seemed a bit understaffed at times. The location was great for exploring the Cotswold villages and Gloucester, with convenient access to public transportation. The dining experience was average, but the made-to-order selection was a plus. The hotel facilities were decent, with room for improvement.

The hotel provided very quaint and clean rooms, although slightly on the small side for those of average to large size. The service was fantastic, with helpful and cheerful staff who were willing to accommodate any request. The location was good for the area, but some aspects could be improved to create a more enjoyable atmosphere. The dining experience had some delays but overall was satisfactory. The facilities were well-maintained, offering basic amenities for a comfortable stay.

The hotel rooms are very clean and look newly done, but a bit tired. The location is good for touring around Cheltenham or Gloucester. Dining options were limited and had unexpected supplements. The service is in the process of refurbishing, yet some experiences were mixed.